General Terms and Conditions for Short-Term Rental Schlierf.IT GmbH
(as of August 20, 2024)
1 Scope
These terms and conditions apply to all accommodation contracts for the rental of rooms, entire apartments, houses or individual beds (hereinafter referred to as “apartment(s)”) as well as all other deliveries and services provided to the guest by Schlierf.IT GmbH (represented by your address) – hereinafter referred to as “service provider”.
2 Conclusion of contract, securities, limitation period
2.1 By accepting a reservation made by the guest, an accommodation contract is concluded with the service provider. This can be done either verbally on the phone or in writing. The moment the service provider (Schlierf.IT GmbH) holds back time periods for the guest, a binding reservation already exists. The service provider is free to confirm the booking in writing. If a third party has made a reservation for the guest, they are jointly and severally liable to the service provider for all obligations arising from the accommodation contract, provided that the service provider has received a corresponding declaration from the third party.
2.2 As part of the reservation, the guest must specify a non-binding arrival time. Please note that an accommodation contract is concluded even without specifying an arrival time.
2.3 The service provider is entitled to demand an appropriate advance payment of max. 50% (deposit) or security in the form of a credit card guarantee from the guest upon conclusion of the contract. The amount and due date of the advance payment are communicated in writing in the booking confirmation and thus become part of the contract. The service provider is also entitled to demand an appropriate deposit for the duration of the stay. For stays of more than 7 days, the service provider is entitled to demand interim payments for the services provided.
2.4 If the guest stays in the rented premises beyond the agreed time, the service provider hereby expressly objects to a continuation of the contractual relationship. If the contractual partner announces his wish to extend his stay in good time, the service provider can agree to the extension of the accommodation contract. However, the service provider is not obliged to do so.
2.5 The service provider expressly reserves the right to decide who he accepts as a guest. In particular, no accommodation contracts will be concluded with representatives of the world views mentioned under point 5.3.
2.6 The resale or subletting and/or the brokering of booked premises is prohibited. In particular, the brokering of rooms or beds and/or room or bed contingents to third parties at higher prices than the actual prices is not permitted. The assignment or sale of the claim against the service provider is also not permitted. In these cases, the service provider is entitled to cancel the booking, particularly if the guest has made false statements to the third party about the type of booking or payment when transferring/selling the booking. Using the premises for purposes other than accommodation is expressly prohibited.
2.7 Conclusion of contract with groups
For closed groups, in particular clubs, school classes, seminar groups, etc. – hereinafter referred to as “group” – the service provider will submit a written offer upon request and thus offer all participants in the group the conclusion of an accommodation contract on the basis of these general terms and conditions and the house rules. Otherwise, the above points apply. The board, the class teacher, the manager, etc. – hereinafter referred to as “the group manager” – is the representative of all guests.
He/she is authorized to receive all declarations made by the service provider to the participants or their legal representatives.
The accommodation contract is concluded by the group leader’s written declaration of acceptance to the service provider. Changes or additions to the declaration of acceptance of the service recipient’s offer only lead to the conclusion of the contract if the service recipient confirms this changed declaration of acceptance. The group leader or the organization on whose behalf he/she acts is personally responsible for all obligations of the individual guests, provided he/she has assumed this obligation by means of an express and separate declaration.
3 Fees
3.1 The obligation to pay the fees arises when the accommodation contract is concluded.
3.2 The fees are due after the service has been provided/upon receipt of the invoice. The guest must pay the invoice amount immediately without deduction. The service provider is entitled to make accrued claims due at any time and to demand immediate payment. In the event of late payment, the service provider is entitled to demand the applicable statutory default interest of currently 8% or, in the case of legal transactions involving a consumer, 4.2% above the base interest rate.
3.3 The applicable prices are gross total prices and include all statutory taxes, fees and charges. In the event of a change in tax, fee and charge rates or the effective levy of new taxes, fees and charges previously unknown to the parties, the service provider reserves the right to adjust the prices accordingly.
4 Withdrawal by the guest (cancellation), non-use of the services of the service provider
4.1 If the guest withdraws, unless otherwise agreed in an individual contract, he or she must pay the service provider a flat-rate compensation (cancellation fee) according to the following scale:
Individual reservations / group reservations:
– Free of charge for cancellations up to 30 days before arrival
– For cancellations up to 29 days before arrival, 50% of the agreed price must be paid,
– For cancellations up to 10 days before arrival, 100% of the agreed price must be paid.
These cancellation conditions also apply to online bookings, unless other conditions are expressly stated there. The guest is free to provide evidence that the flat-rate expenses were not incurred or not incurred in full.
4.2 The contract value is the gross price agreed in the accommodation contract. If higher deposits than the above cancellation fees are agreed or paid, these are considered cancellation fees. However, the service provider can claim cancellation/compensation from the guests for additional services booked from third parties in the guest’s name.
4.3 In the event of partial withdrawal from the contract (e.g. reduced number of people), the cancellation fee is only due for the affected part of the contract and scope. However, the service provider is entitled to apply the current standard conditions for the reduced service if the guest has been granted different discounts. One-off partial withdrawals of up to 10% of the contract value are considered goodwill and are free of cancellation fees.
4.4 If the costs incurred by the service provider as a result of the withdrawal are demonstrably higher than the aforementioned flat rate, the guest will owe this amount.
5 Withdrawal by the service provider
5.1 If the guest’s right to withdraw within a certain period of time has been agreed in writing, the service provider is entitled to withdraw from the contract during this period if other guests request the contractually booked rooms.
5.2 If an agreed advance payment is not made even after the expiry of a reasonable grace period set by the service provider, the service provider is also entitled to withdraw from the contract.
5.3 The service provider is also entitled to withdraw from the contract for objectively justified reasons – for example, if force majeure or other circumstances beyond the control of the service provider make fulfillment of the contract impossible; there is a violation of Section 2 Paragraph 4 of these General Terms and Conditions; rooms are booked with misleading or false information about essential facts – e.g. the person and age of the guest or the purpose; the service provider has reasonable grounds to believe that the use of the service may impair the smooth running of the business, the security or the public reputation of the service provider, without this being attributable to the service provider’s sphere of control or organization. This includes, but is not limited to, bookings by/for:
– bachelor parties
– representatives of inhumane (racist, right-wing extremist, anti-Semitic, Islamophobic, etc.) worldviews
– representatives of homophobic, transphobic and/or sexist worldviews
6 Apartment provision, handover and return
6.1 Booked rooms are available to the guest from 4:00 p.m. on the agreed day of arrival. The guest is not entitled to earlier availability.
6.2 On the agreed day of departure, the rooms must be vacated by 10:00 a.m. at the latest. After that, the service provider can charge 50% of the full list price for use of the apartment beyond the contract until 1:00 p.m. due to late vacating of the apartment, and 100% from 1:00 p.m.
6.3 The service provider is entitled to charge compensation for damage to the apartment, non-contractual use and separate cleaning costs for unusual or deliberate contamination.
6.4 Guests who cause damage to buildings and inventory through their own fault will be held liable for compensation within the framework of the statutory provisions.
7 Liability of the service provider
7.1 The service provider is liable for damages caused by him resulting from injury to life, body or health. Furthermore, the service provider is only liable for other damages that are based on an intentional or grossly negligent breach of duty by the service provider and for damages that are based on an intentional or negligent breach of duties typical of the contract up to the amount of the foreseeable damage. A breach of duty by the service provider is equivalent to that of his legal representatives, employees or vicarious agents. Further claims for damages are excluded unless otherwise regulated in these terms and conditions. In particular, claims by the guest based on claims for damages by third parties, claims for lost profits and compensation for other financial losses or indirect and consequential damages are excluded. The aforementioned limitations and exclusions of liability also do not apply to claims for compensation for property damage if and to the extent that these are covered by the service provider’s liability insurance.
7.2 The service provider is not liable for damages resulting from force majeure or natural disasters.
7.3 If disruptions or defects in the services provided by the service provider occur, the service provider will endeavour to remedy the situation if it becomes aware of them or if the guest immediately complains. The guest is obliged to do what is reasonable to remedy the disruption and to minimise any potential damage. In addition, the guest is obliged to inform the service provider in good time of the possibility of exceptionally high damage occurring.
7.4 The guest is aware that a special feature of the apartment is that the service provider and cleaning staff have spare keys for the rented apartment.
8 Data protection, handling of personal data
Personal data (e.g. name, address, bank details, telephone number) must be kept as part of business correspondence for one year or ten years for invoices within the framework of statutory deadlines (Registration Act) – this also applies to emails and database entries. These are archived at regular intervals to ensure that the retention obligations are met, but the number of people who can access this data is as small as possible.
9 No smoking in the rented premises
The apartments of Schlierf.IT GmbH are non-smoking apartments. Smoking in the premises is therefore prohibited. In the event of a violation, the service provider has the right to demand compensation from the guest in accordance with the service table for the extra cleaning costs, including any loss of revenue resulting from the rental not being possible. This amount of compensation is to be set higher or lower if the service provider proves that the damage is greater or the guest proves that the damage is less.
10 Pets
Bringing animals of all kinds is permitted after prior registration within the framework of the terms of use. In the event of actions that contradict the terms of use, an amount will be demanded in accordance with the service table.
11 Other obligations of the guest
The guest is obliged to comply with the house rules and terms of use. The house rules and terms of use can be viewed on the service provider’s website and are also available in the rented premises. The guest must exercise his rights in accordance with the house rules and with the utmost care for the substance of the accommodation facility’s premises.
12 House rules
12.1 The apartments are handed over by the landlord in a tidy and clean condition with a complete inventory. If there are any defects or if they occur during the rental period, the landlord must be informed of this immediately. The tenant is liable for any damage caused by him to the rental property, the inventory and the communal facilities, e.g. broken dishes, damage to the floor or furniture. This also includes the costs for lost keys (locking system). The inventory must be treated carefully and with care and is only intended to remain in the apartments.
12.2 The tenant is also liable for the fault of his fellow travelers. Damage caused by force majeure is excluded from this. In the event of use of the apartment in breach of contract, such as subletting, overcrowding, disturbing the peace, etc., or in the event of non-payment of the full rental price, the contract can be terminated without notice. The rent already paid remains with the landlord.
12.3 The service provider reserves the right to charge a separate fee for violations of the house rules or terms of use, such as throwing a party, disturbing the peace or using the property by people not listed in the booking or more people than those specified by the guest in the booking (see table of services)
12.4 If liability insurance is in place, the damage must be reported to the insurance company. The service provider must be informed of the name and address, as well as the insurance number of the insurance company.
12.5 The guest can also find all house rules and terms of use in the documents in the rented property.
13 Travel bans
13.1 If a travel ban or (partial) lockdown was imposed at the time the booking was made, the guest confirms that his trip is for business, official, medically necessary or for moral and/or ethical reasons, such as a funeral.
14 Final provisions
14.1 If a provision of these agreements becomes invalid in whole or in part, this does not affect the validity of the remaining provisions. In place of the invalid provision, an appropriate provision should be made that comes closest to the meaning and purpose of the invalid provision. The same applies to obvious contractual gaps.
14.2 German law applies.
14.3 The general terms and conditions are acknowledged and confirmed by signing the check-in form or submitting the electronic check-in form.
Table of fees
We ask you to note that the following fees are not intended to be harassment. They are intended to ensure that every guest can feel comfortable because the previous guests have also adhered to the rules. Thank you!
Type of action | Costs for the guest |
| Party or disturbance of the peace (harassment or interference with other tenants or neighbors by violating the night’s peace after 10 p.m.) | €300 for disturbance of the peace. In the case of parties, additional hourly wages for the service provider if they have to drive to the location to end the party |
| Smoking in the apartment | €350 for ozone cleaning |
| Bringing pets of any kind without the permission of the host | €200 for organizing and carrying out a complex final cleaning |
| Allowing pets in the pool area | €200 for additional cleaning |
| Swimming pets in the pool | €650 additional fee (professional pool cleaning, new pool water, heating the pool water, etc.) |
| Late check-out between 11 a.m.-1 p.m. | 50% of the full list price |
| Late check-out after 1 p.m. | 100% of the full list price |
| Accommodating more guests or other guests than stated by the guest in the booking | €60 per guest per night |
| Lost or stolen key | €200 for changing three locks |